Data Corruption?

[Iseenumbers]

Hi Everyone,

I have a very unusual problem where on certain customer statements I have a duplication of the invoice amount (not a duplication of the invoice) ex. if invoice 9506 has a amount of R1500.20 it will show on the statement that 9506 has a amount of R3000.40 outstanding. I've been advised that this could be a corruption of one of the pastel files, armed with this knowledge I submitted the company to Pastel for a data fix.

Pastel claim to have fixed a open item corruption, but this hasn't fixed my problem and trying to sort it with a different call center agent every time is getting very frustrating. If anybody could please weigh in and advice me to the best course of action in this scenario I would appreciate it immensely!

Thanks

[Neville Bailey]

Hi,

I can possibly assist you. If you can install TeamViewer on your system, I can log on remotely and fix it with my data editing software.

Please fill in your particulars on my online form here, and I will contact you to arrange a mutually convenient time.

[jonesey]

Iseenumbers: you dont specify whic version of pastel you are using but by the sounds of it you are on evolution. If so try a relink. you log in as administrator and under your maintenance options of your module (ie AR) you should have a relink. try that?

[Neville Bailey]

I did a data fix on his database and all is good now.