[Question] Pastel Registration is correct on server but not on work stations

[SharleneBalan]

Hi I re registered Pastel but mistakenly registered it on the workstation instead of the server as I was working remotely and selected the option to register as single user / server registration instead of remote server registration.

Thereafter I contacted Sage and obtained another registration code which I registered the server pc which is registered correctly.
I then tried to register one of the workstations and it failed (selected workstation registration). It still retains the old information and now it wont let me re register with the correct registration. I then tried to share the Pastel 14 folder from the server computer and re - map the drive and change the shortcut on the desktop icon to point to the mapped drive letter which is now y:/ instead of p:/

This change was implemented for one pc, however the registration is still not fixed.

Please assist with a solution....not sure if there is another server with Pastel installed on it.

Thanks.

[UniquelyJanine]

Do you get an error message when registering the workstation?

When registering the workstation pc`s you need to select server registration. Pastel will then allow you to select the folder where it is registered. In your case it should be y:/custom/registration.

The "server registration" option refers to where pastel needs to go to find the registration...which in this case is y:\custom registration.

[SharleneBalan]

Hi Janine I do not receive any error messages.
I will try that. Thanks for your help