Reallocating Payments posted to incorrect invoices

[AnnaC]

Hi...hoping someone can assist me. I'm in the process of sorting out accounts that are in a 'mess'. Payments have been allocated to incorrect invoices. When I UNallocated those payments, it separates the receipt in the amounts they were originally allocated. Its making it difficult for me to reallocate them to the correct invoices. Is there anyway to ensure that once the entire receipt has been UNallocated, it returns to the full amount in ONE receipt. Hope i've made myself clear enough

[AmithS]

What software are you using?

[Mike C]

Hi AnnaC - were these incorrect allocations made to to the wrong customer or were they allocated to the correct customer but to the wrong invoices belonging to that customer?

[AnnaC]

Pastel Xpress V14

[AnnaC]

Hi AnnaC - were these incorrect allocations made to to the wrong customer or were they allocated to the correct customer but to the wrong invoices belonging to that customer?

Allocations were made to the correct customer, but incorrect invoices. Many thanks for replying

[AnnaC]

What software are you using?

Pastel Xpress V14

[Mike C]

Hi AnnaC. If I remember correctly when you unallocate those payments they stay in the same amounts belonging to the original (incorrect) invoices that were paid. I don't think that there is a way of combining them all into one again. You have to just use the little bits of unallocated amounts (using their date) to pay the correct invoices.

[BusFact]

Yeah, as far as I know, its what Mike C said. You may have to just keep a manual record on the side of which parts belong to which original allocation. If they had a decent reference number system when doing their receipts cash book, that may help too.

[AnnaC]

Hi AnnaC. If I remember correctly when you unallocate those payments they stay in the same amounts belonging to the original (incorrect) invoices that were paid. I don't think that there is a way of combining them all into one again. You have to just use the little bits of unallocated amounts (using their date) to pay the correct invoices.

Thank you Mike...its what i've done. Such a pity that after unallocating the receipt doesnt return to its original state....

[Mike C]

Yep - then the statement wouldn't look so messy!

[alfred_minnaar]

If you are using Smart It accounting software then I can help you.

[Ashveena]

Go to Process/Match Open Item
Choose the customer and opt for period - choose 4.. Select the oldest period available in the list and it will display the allocations and transactions to be allocated.
You can click on an allocated transactions and you'll see the cusror becomes a horizontal line.. Take this horozontal line and click into the Unallocated section.. It will unallocate the transac. You can repeat same procedure for re-allocating to the correct invoices.

[lushern1309]

Hi ANNA c, it is possible to rebuild the transactions in PCC, by deleting individual open item entries and recreating one entry with the original amount, this however involves working in the backend of pastel, i don't suggest attempting it without the proper knowledge of the inner workings of pastels postings