[Question] E@syfile 6.6.3 incorrect ETI balance brought forward

[Bronwyn P]

Hi All
Last year I had no issue with e@syfile, lo and behold this year gremlins are back again

I suddenly have a brought forward amount of the ETI starting from March 2015 (even though it has been utilised every month) I have no idea where this random pre-populated amount of R45 052 comes from as the ETI amount for the year is reflecting correctly on the first page as utilised.

Anybody have any ideas? August submission went off without a hitch so what is the problem now?

[dellatjie]

HI,

As far as I know, SARS warned at recent webinars that this will happen, but said it will be fixed in the August run. We had the same problem with all ETI clients.

[Bronwyn P]

Thank you, so I can submit as is then?

[Christel]

Hi Bronwyn, this is very weird. I have not had a single problem with any of my ETI's...BUT I have 2 data bases, one for my normal recons and one for ETI's. If you want to email me your csv file I can import it on my ETI database and see if it has the same error. If it does not have the error, I can dropbox my database to you and you can restore it on your side and submit.

[Dave A]

I had a similar problem to Bronwyn. As there was no obvious way to "fix" or "influence" the column, I ignored it and made a mental note to check on my EMPSA for 2016 in a month's time or so - as everything else balanced perfectly.

As far as I know, SARS warned at recent webinars that this will happen, but said it will be fixed in the August run. We had the same problem with all ETI clients.

Delighted to hear that

[Emjoub1968]

Hi Bronwyn
There was no release to fix the ETI
You need to submit the ETI as it is via e@syFile and then print the EMP501 - Correct the figures manually and sign - date the EMP501. Send it to the SARS assessment center for correction
I see you in Cape Town. There is regular training on e@syFile in Cape town and Bellville. You can esquire and book for training by sending an email to engagementct@sars.gov.za

[Bronwyn P]

Thanks Dave I thought I'll do the same as I remember a similar problem in 2014. I emailed them the screenshots and it eventually got sorted at that time. I see though that when I go the PAYE dashboard August submission, ETI that was utilised is also showing as a difference and amount owing.

[Bronwyn P]

Thanks Emjoub I don't need training on e@syfile as I've been using the software since it came out so it's not a 'user' issue. Will be lovely if the software developers of e@syfile can get it right for a few years running and fix the glitches before we need to submit the recon every year

[Bronwyn P]

Thanks Christel that would be great - could you send me your email address please as I tried to private message you but no way to insert the file? Am I being dumb

[Dave A]

Unfortunately the pm system doesn't facilitate attachments.

[Bronwyn P]

Thanks Dave got it sorted yesterday thanks to Christel!

[Dave A]

Thanks Dave got it sorted yesterday thanks to Christel!

Any hints on what the trick might be, Christel?

[Christel]

HI, It's all Easyfile's fault at the end of the day... it can only handle a certain amount of data then it "loses" it's marbles. So I get Anton Kraynauw who consults for the SAIT to create a new database for me each year. (remember I do about 90 recons per run). If you are a SAIT member, you can email the technical team and they will contact Anton and it will be free of charge. If you are not a SAIT member, then you would have to pay per his hourly rate. Not sure what the charges are. At the moment I have two data bases, one for ETI only and one for normal recons. It works like a charm.

[Dave A]

HI, It's all Easyfile's fault at the end of the day... it can only handle a certain amount of data then it "loses" it's marbles.

Seeing as I'm using a payroll program nowadays, it's tempting to go with a new install of E@syfile and just dump all the historical baggage.

[Christel]

Yes... I would make a backup and then just clear the database and be happy