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* MIN EXP OR QUALIFICATION:
• Grade 12; Diploma in Hotel or Food & Beverage Management advantageous
• Must have at least 3 years food and beverage service experience in a 4/5* Hotel Restaurant or Fine Dining Establishment; of which 1 year should be in a supervisory/floor coordination role.
• Computer literate with working knowledge of Microsoft Office Outlook, Word and Excel
• Experience at operator level of a Point of Sales System – exposure to Micros advantageous
• Highly presentable
• Solid English verbal and written communication skills
• Fluent with hospitality language and terminology, particularly food and beverage vocabulary
• Experience in Service Recovery
• Able to work flexible hours, weekends and holidays
KEY PERFORMANCE OBJECTIVES:
• To manage staff and the outlet operation on a day-to-day basis ensuring that:
- Guest Service is in accordance with Red Carnation Hotels and Leading Hotels of the
World standards
- Mise en place requirements are completed in accordance with SOP
- Operating Equipment is correctly managed to ensure sufficient stock and minimal breakages
• To ensure that whenever necessary corrective action is taken when staff do not meet the standards
• To ensure that beverage stock movement is correctly and accurately tracked; as well as captured on FnBShop
• To ensure end of service cash-ups and float management are completed in accordance with SOP
• Co-ordinating special requests and extraordinary tasks in accordance with SOP
• Ensure a guest satisfaction check of every guest within the outlet; dealing with any concerns and complaints in accordance with company service recovery guidelines; and by personally checking quality of both service and product on a continuous basis
Janine 021-551-1297 / janine@2hrs.co.za
• Grade 12; Diploma in Hotel or Food & Beverage Management advantageous
• Must have at least 3 years food and beverage service experience in a 4/5* Hotel Restaurant or Fine Dining Establishment; of which 1 year should be in a supervisory/floor coordination role.
• Computer literate with working knowledge of Microsoft Office Outlook, Word and Excel
• Experience at operator level of a Point of Sales System – exposure to Micros advantageous
• Highly presentable
• Solid English verbal and written communication skills
• Fluent with hospitality language and terminology, particularly food and beverage vocabulary
• Experience in Service Recovery
• Able to work flexible hours, weekends and holidays
KEY PERFORMANCE OBJECTIVES:
• To manage staff and the outlet operation on a day-to-day basis ensuring that:
- Guest Service is in accordance with Red Carnation Hotels and Leading Hotels of the
World standards
- Mise en place requirements are completed in accordance with SOP
- Operating Equipment is correctly managed to ensure sufficient stock and minimal breakages
• To ensure that whenever necessary corrective action is taken when staff do not meet the standards
• To ensure that beverage stock movement is correctly and accurately tracked; as well as captured on FnBShop
• To ensure end of service cash-ups and float management are completed in accordance with SOP
• Co-ordinating special requests and extraordinary tasks in accordance with SOP
• Ensure a guest satisfaction check of every guest within the outlet; dealing with any concerns and complaints in accordance with company service recovery guidelines; and by personally checking quality of both service and product on a continuous basis
Janine 021-551-1297 / janine@2hrs.co.za