Hi All,
I am trying to reconcile a customer account.
In doing so, I went back to the physical Bank statements and compared it to entries on the cash book for a specific month to verify that it was reconciled correctly.
I have found that there were 2 payments received from the Customer in 1 month.
When this was processed on the cashbook, it shows a line item that says "Consolidated Entry" to the Customer account with the cumulative amount received.
But when I go to the Customer account it does not show that cumulative amount. It only shows the 1 amount received.
Why would this happen and how to do rectify this?
PS. this all happened in the last financial year.
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