Sage 50cloud Pastel and Pervasive Client server 13 on a regular PC running Windows 10 Pro

[SandyR]

Hi

I need advice

I have a client who recently upgraded their old Pastel 2007 to Pastel 19 (because they needed to add more users).
The "server" seems to lose the network share permissions for the Pastel19 folder at least once a week.

The errors 2 that come up (on the "server" are (the tick for open last company used is on):

"Open a company - An error has occurred with the following details: Unable to locate one or more of the companies, this can be caused by one of the following:
- inactive mapped drive where company data is located
- company data moved or deleted

Please re-add/activate the company by selecting ' Add company from the File Open menu' " (This while companies are listed on the Open company screen)

You can select a company and you get the prompt for password - and entering a valid password the next error is: "Incorrect password"

Removing and reactivating companies; removing the share, resharing and remapping the share doesn't seem to work.

Only an uninstall and reinstall Pastel (where you tick share this folder during installation), and re-registering software works - until the next time. It's happening weekly :-(
I always right click on install files and "Run as Administrator".

[TravisSinclair]

Try the following:

- Uninstall Pervasive as a service and install it as an application (or vice-versa)
- Set the network connection properties to private (instead of public)
- Exclude ports 1583 and 3351 as well as the Pervasive program from the Firewall
- Ensure that User Account Controls are off completely
- Make sure that password protected sharing is off

[SandyR]

Hi Travis

Many thanks!

- Action PSQL v13 Server Engine didn't give the option to install as a service / application (I chose a complete install not custom). After uninstalling and reinstalling, I had to again uninstall and reinstall Partner - not sure if it was before the following steps had been done
- Network was already set to Private
- Ports added to firewall and I think I got the right exe for Action PSQL
- User Account Control settings were taken off completely
- Password protected sharing was already off.

Let see what happens tomorrow!