Surprise, surprise.

[Derlyn]

A first time for me in about 40 years.

So this morning I get called out to a house with lighting problems.
Find the fault and repair. The owner then requests some changes needed to socket outlets in kitchen and some outside lighting.
He indicates that I shouldn't worry about quoting. " Just do what needs to be done and invoice me" he says.

Anyway, I finish everything, back at the office I draw up the invoice and send it off to him.

15 minutes later I get two identical deposits from him for the invoiced amount.
I phone him to point out his mistake of paying me twice.

Well, I nearly fell off my chair when his reply was " No mistake, my brother. What you did today was worth at least twice your invoiced amount. Enjoy the weekend".

Hows that ?

I'm going to enjoy the weekend.

Like I said, first time for me.

[Dave A]

That's what you call a keeper!

Well done Derlyn

[Blurock]

Well done Derlyn. We are so used to shitty work that I would also pay more to get quality service.
Had 2 different plumbers on site to repair or replace a toilet flushing mechanism. I had the 2nd guy come back twice before the job was finally done correctly.
With the money spent I could have bought a complete new toilet set! Is that why they say plumbers are electricians who could not pass their wiring exams?

[Derlyn]

It is my custom to always let the client feel that he/she received a service worth more than what they paid.

This policy has, over the years, served me well, but never in my wildest dreams did I ever expect to ever be paid double.

It was a big surprise.

[Andrew_van_Zyl]

Hell that's nice - this speaks to the VALUE that people place on a service.
I'm reading and interesting book that unpacks this - Oversubscribed by Daniel Priestley. By following a few simple principles (and a mindset change) people will queue for your services.