I'm with Standard Bank (for the moment). 4 Business accounts, 1 property bond (business), asset finance for our business, 1 vehicle financed, various personal accounts and credit cards between my wife and children, . 1 x Student loan.
This is where it gets interesting...I have to deal with a different person for each account, this just not make sense to me. The business account relationship manager changes every few months, I don't even know who my personal account contact person is anymore either. The person handling the student loan is not extending the 2nd year of study, so my daughter, in London, in her last year of a masters degree, and Standard Bank pulls the plug on the student loan, I've been paying the interest without fail, nothing has changed from last semester to this. I asked how they would like her to pay back her student loan without having completed the degree, and in turn no job. No answer.
There's no one joining the dots at Standard Bank. Our company has grown incredibly fast (perhaps too quickly) Standard Bank has paid for the property and assets, and although the growth is obvious won't pay for any solar projects. Be that as it may. There's no one looking at the big picture with regards to my 2 business's growth and what we need to continue growing in conjunction with my personal needs from a bank.
One phones in or see's a "Universal Consultant" at the bank, a whole lot of paper shuffling and key board clicking goes on and the computer says no.
Are there there any banks out there that have real humans looking at the big picture and actually analyse what your needs are and offer a great service and support?
Any suggestions would be great, thank you. I need to jump ship but am wanting a bigger and faster one.
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