Pastel: One customer not printing correctly for the past 2 month

[LieselK]

Hi everyone! I googled a search for my problem and landed on this site - I do hope someone can help me!

We have over 240 customers on our Pastel. Our one customer (our biggest client) needs to get his statements in order to reconcile and pay us by the end of the month. Last months ago we tried to extract a statement for them and it came out all wrong. The invoices ran over the bottom and start randomly at the top again, with no details at the top. As I said, this started last month and this month we encountered the same problem. We spot-checked the other customers and all of them print correctly. If we date the statement back 2 months, it prints correctly. We have resorted to giving them a detailed ledger, but this is not professional at all.

Does anyone have a clue what the problem is here?
BTW: we did printed set-up - and customer document checks and all is as it should be.

Thank you in advance!

Liesel

[Neville Bailey]

Hi Liesel,

Without having looked at your database myself, and the form designer setup for your statement, I cannot offer definitive advice.

However, it sounds like there may be a change in the form designer required. The reason for the problem only occurring for the one customer is probably because it's your biggest customer, with the most number of invoices per month, and this month in particular (I'm guessing here). If, for example, the width of the description column is too narrow, the description will wrap. This is not a problem if you have only a few invoices per month, but if there are more than what the form designer layout is set up to allow, then you will have the problem you have described.

Let me know if you would like me to log onto your system remotely, using TeamViewer.

[LieselK]

Thank you for the offer Neville, I will appreciate any help we can get. I will ask my colleague, Arina, to get in touch with you as the she does the client invoicing and the server is also based on her computer. Could you maybe inbox me your contact details so we can set-up a teamviewer session?