[Question] Pastel Xpress - Can not open companies - error message saying company already registered

[Morkelp]

Hi All, I did a system upgrade of windows 8 and it deleted the companies. I viewed an earlier thread and did it step by step but keep getting and error saying company already registered. When I go back to the log on screen there are still no companies. Any suggestions will be greatly appreciated.

[andrewdersley]

Hi All, I did a system upgrade of windows 8 and it deleted the companies. I viewed an earlier thread and did it step by step but keep getting and error saying company already registered. When I go back to the log on screen there are still no companies. Any suggestions will be greatly appreciated.

Good day

Get the 'reset' file from pastel ftp site. Call pastel they will give you the login and it will be right at the bottom. It is called reset12. Then run the program and get a serial number from pastel to reset your Registry file.

[Neville Bailey]

Are you running Xpress V12 Startup (single-company, single-user) or Xpress V12 Multi-Company?

If the latter, then go to Manage Companies and highlight the company folder on the left (it should have a red cross over it), and then click on the "Remove Company" button on the right. Now click on the "Add Company" button and you should be able to add it back.

[Morkelp]

Thanks Andrew will try that now. Hi Neville, I tried that but its not reinstating the companies. When I browse in the directory I can see the companies but they will just not load.