Call centre blues

[IanF]

Is this what really happens?

Wynn Do you work in the call centre? I can't read the writing in the pic.

[Dave A]

It might have been an image handling setting problem. I've upped the size limits now, but Wynn will have to reload the attachment

[wynn]

try again

let's try that again, click it a few times.

[gac]

Power goes off somewhere between 10 and 2.45 - 3rd time in 2 weeks due to suspected cable theft which is a huge problem on the line feeding us, so wife calls ethekwini call centre and gets answered quickly ...... halfway through the conversation the agent asks her to hold...... 5 mins later still holding but lots of chit chat in background ..... I call from mobile ...... quick answer ask how many agents on duty? and told 10 ...... explain wife is on hold and ask which agent is the guilty party ....... another voice comes on, its the supervisor ....... re-explain the story to which response is what is my number she will call me back ...... no dearie, there are only 10 agents under your watch, go and check with each 1 because my wife is on the line and can hear a whole lot of voices ........ the response, wait for it ...... but what if they all tell me they dont know about it what can I do? ....... you're the bloody supervisor go and sort it out ! ......... eventually my wifes mistery agent is back on the line ...... the reason for the delay she says is she dropped the phone ....... B......t my wife replies I could hear a whole lot of voices what is your name please ....... Zakele Shandu ......... this is unacceptable Zakele why did you leave me hanging on ........ now for the best part.............................................. .............. i'm sorry mam I fell asleep!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[wheeliebin]

... i'm sorry mam I fell asleep!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Awesome - is honesty really the best policy ??

Back to the original question about how long to wait - if it's more than a couple of minutes it's too long and the call center really needs to do something about it. There are some services that help punters - one is weQ4U. It queues for you and calls you back to tell you when an agent at the call center is ready to talk you

[IanF]

OK this thread came back to haunt me. Our ADSL went down at work yesterday. Reported it yesterday and tried to escalate it today. But we did have 3g backup with a cell c modem, but Murphy struck and the new restaurant next door seemed to block off the signal for most of the day. It looks like they stacked up aluminium channels next to wall where the router is. Try and deal with cellc technical. They where worse than telkom after holding on for 15 minutes I gave up.

Anyway cellc is now back and running.

Curse you Murphy