telkom adsl

[murdock]

i would like to find out if anyone has had the pleasure of dealing with telkom adsl faults department...with 30 million unemployed people you have to still sit and patiently wait for someone to answer the call as the help line is experiencing high call volumes...i was lucky this time i only had to wait for just over an hour for someone to answer my call then another 15 minutes to get a fault number which you need to be able to go and join the many other patient people at your local telkom walk in service centre...now i can see why call centre training is big bussiness at the moment.

if i change to iburst do you experience the same exceptional service?

[Dave A]

If you are on ADSL, rather call the Telkom business service number. They can still help you log an ADSL line fault and they answer the phone much faster

You do have ADSL for business, don't you

[murdock]

i decided to sent an email requesting them to contact me... after spending 3 hours on the telephone 2 hours 45 waiting for a service consultant ...so i get a message asking me what time i would them to call me back so i tell them 3.30 pm 15 minutes ago they call me from a machine press one to accept the call and here i sit with the phone in the backround ...please hold all our consultants are busy what a @#$&%$# joke.

[Dave A]

They auto-call you back and put you into the call queue? That is beyond rude

[murdock]

for an hour and i didnt have time to wait so i had to go back to site and still havent sorted out the problem yet...well you get what you pay for cheap...virgin mobile cheap cr*p...telkom cheap cr*p..no backup service...spend the money and you get the service or do you? millions of unemployed people why do we have a shortage of tele service people?

[Dave A]

This morning I got up earlier than usual and decided to watch BBC World for a change. There's a story running of a purchase bid for the "South African telecommunications monopoly, Telkom."

It was the way it was said. Clearly the view that Telkom is a monopoly is an international one.

[duncan drennan]

Neotel is supposed to go live to consumers sometime within the next month or so. They have certainly been digging up the roads and pavements around our area.

[Andre van Niekerk]

Telkom ADSL

Hi All

I Work for Samsung Tellecommunications.

Some Good news, Neotel has Officially launched their services to Us as a Dealer for Neotel.

Currently they offer Two Products:
Neo Connect Lite (More for the home User)
two options: 2GB, 500 on net free calls, 25 SMS's, Neo Basic Mail - R299 pm.
Uncapped 1000 on net calls free, 50 SMS's, Neo advanced mail
R 469 PM.
Both these packages are 156K lines

Then there is the Neo Connect Prime, 10GB, 50 SMS's, 1000 On net free calls
Neo Advance mail. This is a 2.4mb line and will cost you R 599 pm.

Anyone Interest, contact me so we can have a look if you are in the right areas. All the current products are CDMA based, soon we will have Wi-max from them as well.

Thank you for your time

[Dave A]

Andre - how accurately do we need to give our area to know if we're within coverage?

For example - how far has rollout got in Durban so far?

[Andre van Niekerk]

Hi Dave

The current areas are quite focused. You have to be quite direct with regards to the exact area. The curent areas in Gauteng will be the following:

Johannesburg
Megawatt Park
Woodmead
Marlbro
Alexandra
Bryanston
Randburg
Sandton
Aukland Park
Yeoville
Belfore Park
Primrose Hill
Doorenfontein
Industria
Northcliff
Florida- Roodepoort
Crosby
Linden
Panarama
Horizon View
Sunnighill
Fourways

Katlehong
Isando
Eldos

Pretoria
Kasina
Kwakasrand
Rootemodd
Paulshoff (Pretoria West)
De Ander Hoff
Kingsley
Kloofsuig
Waterkloof Geln
Menlo Park
Queenswood
Murrayfield
Linwood Ridge
Watloo
Silverton
Brooklyn

There are coverage areas in Cape Town and in Durban as well.
Not as consentrated, but they are looking at expanding the coverage areas rappidly in the very near future.

The Fibre Token ring that has been layed all around JHB/ is for their Voice services like PRI that they are running allready.

The packages i listed is only the two main packages, they offer a wide variaty from R 299 up to R 999 pm.

I have a full list of all the packages if you require them.

Thanks