Re setting a prepaid meter

[Gavmag]

Meter code

Morning

During the last spate of load shedding, I was called out on a number of occasions for prepaid meters not switching on again after load shedding.

When this happens, the display is normal, showing the units available, but the internal contactor has not energised. Don't know why this happens.

Here is the solution without having to contact the supply authority.

On Conlog meters, type in the following code: 5649 3153 7254 5031 3471
For ALL other meter types, type in the following code: 0000 0000 0001 5099 7584

The above codes trip and reset the meter a couple of seconds later and the contactor will then energize.

The above scenario seems to occur more with Conlog meters as all these callouts have been to Conlog meters.


Important:

Should the meter be of the type with a battery powered remote unit, the meter can still be tripped using the above codes, but it will not
switch on automatically after a few seconds. The code needs to be punched in a second time to switch the meter on again.
Make sure the batteries in the remote unit are good otherwise it ain't gonna work.

Hope this helps.

I'm having this issue. If input in the code you said starting 000.... The power comes on for 10 seconds and goes off again. I try again and same thing. Anything else I can do? They fixed it the other day and said the cover wasn't closed properly but then it did the same thing and didn't come on after load shedding. Please help

[Derlyn]

If the cover wasn't on correctly then the meter is in tamper mode. Only the tamper code will then work, which is obtainable from the meter administrator who will forward the code to the meter owner if it's a sub meter.

If it's a municipal meter, keep your wallet handy and they will do the necessary.

[Shawn7306]

Good day thank you for the advise i have tried the 0000 0000 0001 5099 7584 the electricity is coming on and the trips again.

[Shawn7306]

so i have to contact them , nobody tampered we had load shedding and al off a sudden no electricity , every one else have electricity, so only a reset code form supplier will work

[Kim786]

Hi,I was hoping you could kindly assist me with a Landis Gyr meter,it has a happy face with a broken circuit and thereafter an error code 30 appears. Is there a fix for this? I tried some steps like switching off the mains etc but nothing worked. Thanks so much

[Timo]

Hi
I’m having a similar issue with a Taurus meter box. The error shows “earth f”? Units are visible as well but no power to anything in the house.
Not been at this place long so still trying to figure out what’s happening.
Is there perhaps a fix for this? Is there anyone I can contact urgently to resolve it?

Thanks