Sunsynk 10 year warranty

[Isetech]

What is going to happen to all the Sunsynk products already installed by installers who were approved, but no longer approved, will Sunsynk still honour the customers 10 year warranty?

If you (as an end user) buy a Sunsynk products product online or from your local wholesaler and get your local electrician to install the system as per the manual, will Sunsynk still honour the 10 year warranty?

What is going to happen to all the Sunsynk products purchased before the electrical industry jumped on the band wagon and took a slice of the cake, back when Sunsynk where trying to get their foot in the market place and happy to unload product onto the DIYer.

Lets hope the approved installers can buy and install enough Sunsynk product to keep the sales going so that they dont drop out of the SA market and make it difficult for customers to get support.

If I had a Sunsynk product installed on my property at the moment I would very concerned.

You just have to look at the sales being offered to see what has happend to the sales in SA.

There must be many unhappy customers especially the ones who took loans or exctended their bond to buy a solar sytem and now the prices have dropped to what they have and I believe could even drop more considering the level of shedding the supplus stock and now this 10 year warranty issue.

[Dylboy]

Do you have to be a registered installer or an approved to be covered by the warranty ?



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[Dylboy]

I am a registered installer, funny thing is you need to do at least 3, so does that mean your first 3 are not covered because you were not registered ?

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[Isetech]

I have done 12, but only have 8 on my profile, so I tried as a registered installer, I am still waiting for a response.

I dont realy care for the level, once you have done 2 or 3 they are all the same.

I have the cable and software for battery firmaware and linked to all the support groups, what more do you need.

I am a registered installer, funny thing is you need to do at least 3, so does that mean your first 3 are not covered because you were not registered ?

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[skatingsparks]

Kind of makes me think the warrenty will be worthless even if you are a accredited installer. I was an approved installer now I appear not to be

I think my second application (after they kicked load of people off) was rejected because, at the time, I have done 6 or region one and 8 on region 2 but couldn't show I had done 14 at the time in total

Its a good machine but I have a feeling you going to fight tooth and nail if you need warrenty assistance.

[Dave A]

Is there much evidence of product failures with Sunsynk?

[Isetech]

Join the support whatsapp groups and you will see how bad it is. They say it always the installers fault. The joke is there is no formal training or certification for Sunsynk installers and try get support or advice on a new install, you are on your own.

YOu could join the 50 plus group and get get repsonses like read the manual", from the so called experts.

Then you can sign up with Sunsynk.org and down loadf the manuals or waste hours watching videos, just make sure you have a comfortable pillow.

YOu dont beocme a shay Shaun

Is there much evidence of product failures with Sunsynk?

[Isetech]

As for the latest approved installer system they have put in place, I am still waiting for a repsonse , its a joke.

If I were you I would go up the road to Africo solar and chat tto the lads, they have plenty stock, their prices are better than Sunsynk and they offer technical support for new installs.

I have been doing my homework on Deye products which come out of the same factory, the technical support for firmware upgrades etc are the same people who do the Sunsynk technsupport, you dont have to be an approved and the user interface is a lot simpler than Sunsynk. NOt one person that I have spoken to has a bad thing to say about Deye. They also have a 10 year warranty.

You dont loose your 10 year warranty if the installer is not Deye approved.

The Sunsynk 10 year warranty was one of the reasons many people choose Sunsynk, now that the warranty is only valid if the installation is done by an approved installer certainly moves the goal post.

[Isetech]

I learnt a costly lesson today agian, I installed a bunch of products and everything went smoothly, when I got to the 9 th unit it failed, trying to get support poved to be a a huge challenge, I left site and the unit is still not working and I still havent been able to get hold of the company, they havent responded to my messages, so the shop has no power and I have to return to site tomorrow and waste time bypassing the product to get the power on, then try again to get some support.

If you want to survive in businss your suppliers and the products you use must be able to keep up, in the past 33 years I have been fortunate to deal with good suppliers, but lately it is getting more and more difficult to find products which support the little guys. Spending a million buck in the solar industry is spare change

[Isetech]

Just got a message this morning to say Deye are starting the same crap with approved installers.

you have to install 10 units before you can become an approved installer and 50 to be a master installer.

[Dylboy]

So that means your first 3 which need to be done to become registered as far as I know means then you won't have warrety for those 3... Unless they changed it can to register you just need the requirements of I.E or M.I.E and Dol etc

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[Isetech]

I don't really care right now, I am taking a break, until this SSEG registration with the councils is sorted out.

The shyte storm coming with SSEG registration and the fact that nobody wants to register their systems, I am going to rather just hold back for a couple of months.

As we know the customer is the responsible person, however if you read the solar test report you will notice a section which mentions the bylaws, by you as the installer attaching the document will make you as the installer liable for not making sure that the system is registered when you issue the COC.

When the council arrive at the customers gate to disconnect the supply, issue a fine for meter tampering, and request a COC for the disconnection of the customers solar installation, then you going to see how quickly installers start changing sim cards .

[Dylboy]

Yes me too, I no longer install systems nor quote, when the SSEG comes in my plate will be full and I am not ready for it. More so I can do it but who is paying me for it. I have to foot bills or time I can then close as bankrupt. This solar thing is too kak

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[Isetech]

Sunsynk are not singling out individuals but rather looking to ensure that the skills required reside in the company that is trying to register / re-register.

The aim of this exercise is to introduce a level of vetting of the installer or installation

company that is being advertised on our website, this is to protect not only the end user but also the installer and Sunsynk.

Without the required and requested documents registration will not be approved. The attached letter refers to these documents, without the requested copies we cannot proceed. This info is a requirement expected from any company wanting to register with Sunsynk.

Sunsynk requested this information as a protection to the end user, installer, and the industry as a whole. There have been far too many incidents reported and seen on social media where installation companies disappear or take no accountability when things go wrong, at least with this type of information we have some recourse if asked to assist. It also gives a measure of confidence in the said company that they are legitimate and compliant. Not being registered with Sunsynk in no way affects the warranty of the inverter, or the ability of the installer to install or purchase our products, it just means that they will not be listed on our website. Warranties will always be place if registered and the installation is compliant and meets the warranty requirements, Sunsynk registration does not prevent or circumvent this.

You are welcome to reregister with the required information.

Have a pleasant day further.

[Isetech]

The previous post is part of the official response from Sunsynk.

My aplication was declined again , I couldnt be bothered wasting time doing it again. Apparently I have to do the whole proccess again, no thanks. I have more work than I can handle till the end of the year.

What is important, and all I really needed is written confirmation from Sunsynk, that it will not affect the 10 year warranty if Iam not a registered/approved/master installer.

Now I just need to get the supplier to put it in writting and we can start doing Sunsynk installtions again.