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I am going to say this again, good tech support is worth the little extra you pay for a product.
I would rather spend an extra R1000 on a R10 000 item just to get the better tech support.
Being a small/micro business, my survival depends on good reliable product tech support, to a point that I now first contact "tech support" to see what the experience will be like in the future.
An example, this week I have been busy setting up a network system (just another thing I do to keep my mind active, electrical gets so boring, even the large commercial and industrial).
I have to give kudos where they are due, I had to get D link tech support, the lad I spoke was on the ball and sorted out the challenges within a couple minutes, just dont forget to take notes.
In 2025, you just log in to the laptop, share your team viewer or whatever software you use, and the your experience should make you feel like they want your business, not you need them.
I am sure many of you could list a few company that could learn from bad customer experiences.
I would rather spend an extra R1000 on a R10 000 item just to get the better tech support.
Being a small/micro business, my survival depends on good reliable product tech support, to a point that I now first contact "tech support" to see what the experience will be like in the future.
An example, this week I have been busy setting up a network system (just another thing I do to keep my mind active, electrical gets so boring, even the large commercial and industrial).
I have to give kudos where they are due, I had to get D link tech support, the lad I spoke was on the ball and sorted out the challenges within a couple minutes, just dont forget to take notes.
In 2025, you just log in to the laptop, share your team viewer or whatever software you use, and the your experience should make you feel like they want your business, not you need them.
I am sure many of you could list a few company that could learn from bad customer experiences.