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Does someone have a contact at Department of Labour who may be able to help?
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Hi all, hopefully someone has some advice for me. As per all the above threads, I am having problems with the new website. For the past 3 years I have paid, submitted and have proof of this (it even shows that I have paid on the website), but it still gives me the RED box stating that I owe from 2016 up until now. How on earth do I sort this out so that I can submit my latest declaration?
Thanks in advanceComment
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The RED BOX means declarations not submitted on new web site ,click on the red box next to employee name and will list outstanding returns on new web site
Click on calculate declarations and will show from which month not in green , click and declaration and if correct click to submit and will ask you to generate returns , click yes and so forth for every month, bit of time consuming but if salary was the same from Feb to Marc next year submit declaration for whole yearComment
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Hi there - it was very interesting to read all the comments and see all my pain reflected in your posts!
I employ one person (domestic worker) and have always paid via the old web page - no problem, skipped a month, but caught up the next month. I can see my payment history.
It took me 3 months to navigate the new web page and get all my declarations to turn green (yeah, after holding on for almost an hour three times I finally had a gem of a tele-consultant who actually knew what was going on... life is good, thank you thank you.... happiness was short lived though).
I paid the total of what was due in April as one payment (this was for the months it took me to get the buttons to turn green and I fell behind in payments). According to my books I am now up to date with all the payments but every single green button shows UNPAID and apparently I owe them R1800.
I phoned, held on for 1 hour, and ended up with someone who had no idea of what is going on. I was advised that there is a problem and it should all be correct on Wednesday. Who are these software analysts working for uFiling???
Do I just ignore it, make my monthly declaration and then pay it? Is this for real - I am not the brightest brick in the wall, but I am good with computers and electronic navigation - but this is the most challenging process I have ever come across. This is a mess - or is it really me??Comment
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Well, it definitely isn't just you.
I have been hesitant to say this because there is a risk that someone will read it and take it as gospel when in fact they do have a problem - however, perhaps it must be said anyway...
If you are confident that you have made all historical payments (or better yet, can prove it - which will be easy for those paying via SARS), you can safely ignore the "outstanding balance" showing per the new uFiling script at the moment.
The folks I worry for most are the ones who have been paying directly to the UIF fund - essentially the domestic employers in the main.Participation is voluntary.
Alcocks Electrical Services | Alcocks Pest Control & Entomological Services | Alcocks Hygiene ServicesComment
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I did 2 red buttons, opened the declarations, submitted them, they turned green but showed I havent paid them when the Ufiling records had shown previously I had paid them. In fact I am up to date with all my payments until Feb 2019! Needless to say I have not proceeded to do the other red buttons.Comment
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Hi
I'm hoping there will be some progress with this site - my boxes are all still grey (except one orange still) and now the ones which originally said PAID on them now say UNPAID, and still don't give me the option to submit anything! Meanwhile, my payment due keeps going up and I can't fathom for the life of me how that's happened!
Roll on Wednesday - I wait with baited breath to see if they do anything further to the system!
Bexter12Comment
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You should still see all your payments in the Payment History. I copied and saved mine, just in case it also changes. I think the monthly declaration buttons complicate everything because they can't link to the payment history or any other historical information. It will also struggle if you make an error with the pay period dates and amounts. It is very upsetting (scary actually) that we have to supply them with historical data, which they did (should still) have. Fortunately I only have one employee. So I just change their amount to be paid when I do the monthly payment and make sure that I keep careful record of proof of payments. All new payments also reflect in the payment history but never seem to link to the declaration buttons. Nothing more I can do.Comment
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Hi ACB
Yes, you're correct my payments are in my payment history (thankfully). I have had to add some of the historical data for the first time, as the old system let me register, then just pay each month onwards.
Lets see how it goes. I have also copied my payment history for my records. I have noted that some of the payments due seem to be for ones I have already made so I'm a bit hesitant to pay them yet.
Everyone's help on here has been great, it's just a benefit to my sanity to know I'm not alone with the battle.
Bexter12Comment
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UIF changes on new website working now, seems like they updated the system.
Was able to submit and pay declarations which was not previously possibleComment
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Hi, I've been on today too, and I have green buttons on the 'view declarations' page, and I have options underneath them which were not there before!
I'm going to check them tomorrow, but keeping everything crossed it's working now!
Good luck everyone!
Bexter12Comment
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Ok, so I've just gone on too. All of the payments I've made and are listed in my payment history as paid are on my capture payment page - and amount to the sum they've had on there for me to pay for weeks (glad I didn't pay this just to get it out the way!). On the capture payment page, however it does give the option to capture the payment detail, so I can click that and fill in the details.
Ah no, I thought I could, but some of the dates of payment go back to 2018, and the calendar won't let me put a payment date in earlier than 2019!
I'm gonna keep laughing folks because otherwise I might go MAD!!!!!! And laughing is much better for you!
Bexter12Comment
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